Shipping policy

Shipping Policy

Last updated: August 19, 2026

Thank you for purchasing from Kiehl Skin Lab. This Shipping Policy describes our service area, order preparation times, available delivery options, shipping fees, tracking procedures, and the handling of shipment-related issues.

1. Service Area

Kiehl Skin Lab currently ships to eligible addresses within the United States. International shipping is not offered at this time.

Available delivery methods are based on the address entered at checkout. If no shipping option appears, we are currently unable to deliver to that location.

2. Order Preparation

Orders are ordinarily processed within 1–2 business days after payment is approved and all necessary order information has been received.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing may require additional time during holidays, promotional events, high-demand periods, or when further order verification is necessary.

3. Delivery Methods and Rates

Customers may select from the following shipping services:

Standard Delivery: 3–5 business days — $8.00 USD
Expedited Shipping: 2–3 business days — $15.00 USD

Transit time begins after processing has been completed and the package has been accepted by the shipping carrier.

Including processing time, the approximate total timeframe is:

Standard Delivery: 4–7 business days
Expedited Shipping: 3–5 business days

Available methods and applicable shipping charges will be displayed before the customer completes payment.

4. Delivery Estimates

All delivery dates are estimates and cannot be guaranteed. Shipments may be delayed by severe weather, federal holidays, transportation disruptions, carrier service problems, or circumstances beyond our reasonable control.

Selecting Expedited Shipping shortens the estimated carrier transit period but does not reduce our stated processing time.

5. Address Accuracy and Order Updates

Customers are responsible for submitting a complete and accurate shipping address.

If an address correction, order modification, or cancellation is required, contact us immediately. We will make reasonable efforts to assist, but changes cannot be guaranteed after processing begins.

Once the package has shipped, Kiehl Skin Lab generally cannot change or redirect its destination.

6. Shipment Notifications and Tracking

A shipment confirmation email containing available tracking details will be sent after the carrier accepts the package. Tracking activity may take up to 48 hours to appear.

Orders containing multiple products may occasionally be delivered in separate packages. Additional tracking numbers will be provided when available.

7. Delays Before Shipment

If we determine that an order cannot be shipped within the stated processing period, we will notify the customer and provide a revised expected shipping date.

The customer may accept the revised date or cancel the unshipped order for a full refund. If consent to the delay is required but cannot be obtained, the affected order will be canceled and promptly refunded.

8. Delayed or Lost Packages

If tracking shows no movement for an extended period or the shipment appears lost, please contact us with the order number.

We will review the shipping records and assist with any available carrier investigation or claim. Resolution time may vary depending on the carrier’s procedures and findings.

9. Packages Marked as Delivered

If tracking states that a package was delivered but it cannot be located, please:

Verify the delivery address on the order.
Check the mailbox, porch, entrances, and nearby areas.
Ask household members, neighbors, or building management.
Contact the carrier for additional delivery information.
Contact Kiehl Skin Lab if the package remains missing.

We will make reasonable efforts to assist with any available carrier investigation.

10. Damaged Shipments

If an order arrives damaged, contact us promptly and include:

The order number
A description of the damage
Clear photographs of the affected product
Photographs of the outer packaging and shipping label

Please retain the affected product and all original packaging until the claim has been reviewed.

11. Returned or Undeliverable Orders

A shipment may be returned because of an incorrect or incomplete address, refusal of delivery, or repeated unsuccessful delivery attempts.

After receiving the returned package, we will contact the customer regarding available reshipment or refund options. Additional shipping charges may apply if the return resulted from inaccurate customer-provided information.

If the return was caused by an error made by Kiehl Skin Lab, no additional reshipping fee will apply.

12. Returns and Refunds

Product returns, exchanges, and refunds are governed by our separate Return and Refund Policy. Please review that policy for eligibility requirements, return instructions, and refund procedures.

13. Contact Information

For questions concerning an order, shipment, or delivery issue, please contact:

Trade name: Kiehl Skin Lab
Email: support@feedcs.store
Address: 402 Stuyvesant Ave #9, Irvington, NJ 07111, United States
Phone: +1 (908) 937-5994